Business & Customer Relations Associate Training Program
This training program has been developed to prepare trainees for a career that pays a living wage
with benefits. Area hotels, airports, utility companies, apartment management companies and cell phone
providers are now hiring front desk agents, airport ticket agents, customer support specialists,
administrative assistants, receptionists, and call center representatives. Key components of the
program include:
- Intensive hands-on training five days a week with an average completion time of 24 weeks
- Simulated work environment behind a front desk with industry databases
- Open Entry/Open Exit so training starts when the trainee is ready
- Self-paced to match individual abilities
- Externships with area employers provide additional on-the-job experience
- Job placement assistance to help the trainee find a fitting career
The training program is competency-based in skills that employers are demanding:
- Fundamentals of Business
- Customer Service Techniques
- Computer Technology/Operating Systems
- Word Processing
- Organizational Skills
- Telephone/Switchboard Etiquette
- Business Office Machines
- Business Math & English
- Industry Databases
- Presenting & Promoting Products and Services
- Internet Fundamentals
